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Forum Discussion

uptownvideo's avatar
uptownvideo
Apprentice
Oct 11, 2017

Genie app not working

My cable modem router has always had problems using the Genie App.  Since the major upgrade to the app I have nto been able to login at all.  Will Netgear please fix this?  This is with my iphone 6 r...
Apps
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Oct 12, 2017

please post a screenshot of the app error. 

uptownvideo's avatar
uptownvideo
Apprentice
Oct 12, 2017
This is what happens when I try to log in locally. I know the password is correct.
  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Oct 13, 2017

    are you sure it is connected to C6300 WIFI?

    • uptownvideo's avatar
      uptownvideo
      Apprentice
      Oct 13, 2017
      Yes, my iphone and tablet are on the same network. The old app worked but I can nor longer download it. I see others in this community have this problem also.
      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired
        Oct 13, 2017

        Can you please check the app version again? sorry to ask few times. 

        Please take the screenshot of the app version to make suree it is 3.1.36.