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Forum Discussion
Hardware Repair for Nighthawk AC1900 DOCSIS 3.0 High Speed Cable Modem Router + Voice (C7100V)
Hi - I have a bad plug connection to my motherboard. I cannot find anyone who will repair for me. Is there a repair shop available to do hardware repairs? I do not want to throw this device out for s...
Unless you know of a specifc repair or electrioncs repaire shop that actually does board level work or non offer this kind of work, the modem would not be repairable. NG doesn't offer any repair services. Only if units are under warranty would NG RMA the unit for another one.
If there is a HW level failure, then you'll need to replace the modem and get something else.
Good Luck.
ank you for your reply. Hate to throw away an excellent piece of hardware because the electric plug connection has failed.
Understand. It take some one that has the know how to get into the case then find the problem. If it's a simple re-solder work, then ya, would be simple to fix. If the connector is broke off or damaged, then you have to go in and find a new plug, if you can find something, or manufacture some alternative connection port. I used to work in home electronics repair many moons ago.
shoneinc wrote:
ank you for your reply. Hate to throw away an excellent piece of hardware because the electric plug connection has failed.
Have you ruled out the adapter (transformer) that connects the modem/router to the electricity?
These are famously unreliable and more likely to fail than the devices they power. They are also pretty standard.
Any generic adapter will work, as long as it has the right volts, enough amps and a tip with the right (+/-) polarity and dimensions.
You may have something lying around with the correct output.
