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Forum Discussion
How bad can customer support be?
I am mismerized by how bad Netgear cusotmer support is. My cable model is defective and they don't wan't to replace. So I had to call Xfinity to, together with the Netgear support, go over the case. ...
I am not from support team but if you can provide details about the issue, we can help.
Thank you! Together with a support agent, we concluded my Cable Modem needs to be replaced. It is under warranty and bought directly via the Netgear store. However, the agent never sent me the details for the replacement (although he promised to do that). When I call support again, they want to go over the troubleshooting and the 3 hours that I spent with the first agent, all over again. The ticket number with that agent is 44866608.
I recommened you send Christian_R a PM regarding this as well.
Piupolino wrote:Thank you! Together with a support agent, we concluded my Cable Modem needs to be replaced. It is under warranty and bought directly via the Netgear store. However, the agent never sent me the details for the replacement (although he promised to do that). When I call support again, they want to go over the troubleshooting and the 3 hours that I spent with the first agent, all over again. The ticket number with that agent is 44866608.
