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Forum Discussion
How bad can customer support be?
I am mismerized by how bad Netgear cusotmer support is. My cable model is defective and they don't wan't to replace. So I had to call Xfinity to, together with the Netgear support, go over the case. ...
It's horrible, especially over the phone. Dropped calls constantly, no callbacks, the same questions over and over, "I'm not trained in this router, let me get someone", same basic troubleshooting steps everytime
Exactly. Their strategy for for you to give up. Netgear stuff won't be in my home after I phase out these products.
Have you made contact with Christian_R yet?
Piupolino wrote:
Exactly. Their strategy for for you to give up. Netgear stuff won't be in my home after I phase out these products.
Yes, I did. No reply yet. Thanks.
- I feel like all the nighthawks have problems with Xfinity. I've had the cax30 and cax80 and for the price and hype, they should be without these bugs. I had a refurbished Amazon router that didn't have as many problems, but the speeds couldn't get as high
