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Forum Discussion
How bad can customer support be?
I am mismerized by how bad Netgear cusotmer support is. My cable model is defective and they don't wan't to replace. So I had to call Xfinity to, together with the Netgear support, go over the case. ...
It's brand new but drops internet all the time and when not showing and internet, speeds drop to like 50mbs or worse. Connected devices keep showing no internet even though they're connected. And the app shows 300-700mbs which is totally misleading because that's not the real speed
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Robcop wrote:
It's brand new but drops internet all the time and when not showing and internet, speeds drop to like 50mbs or worse. Connected devices keep showing no internet even though they're connected. And the app shows 300-700mbs which is totally misleading because that's not the real speed