NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
How do I turn OFF auto firmware update on CAX30?
Ever since the beginning of the year I've had countless issues with the CAX30 modem/router. Long story short: I found that my network is best when the firmware is at v1.4.10.10. Things are fast. ...
Copy the information data and put into a word doc then export to PDF file then attach to your next post.
Uncheck the check box next to 20/40Mhz co-existence. Under Advanced Tab/Advanced Settings/Wireless Settings
Ok,
So you have some Correctables on the higher channels that the modem is correcting which should be mostly zeros. So the modem is seeing issues here.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/Thanks so much for your reading through all that and your suggestions. I'm wondering, though, since I have zero issues with download speed on my PC and only have issues on my Pixel's WiFi connection when the routes updates FW, but not on my fiance's iPhone nor on her Macbook, doesn't that seem like the COAX connection isn't causing that primary issue? Sure, I'd love to correct any issues in the Service/COAX line to my apartment, but the debilitating issue seems to be locally on the WiFi-phone connection.
I would still get those items corrected.
Seen others with issues and Pixel devices. Possible issues on there side if other devices are working ok.
If this is still an issue for you - call support and have them give you firmware v2.2.1.8. It fixed issues I was having with my Pixel 7 and LG TVs connecting to wifi. I think that v1.4.12.2 has some pretty big issues.