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drsolaris's avatar
drsolaris
Aspirant
Aug 27, 2019

I keep on loosing internet connection after switching from optimum provided (leased) cable modem

I keep on loosing internet connection after switching from optimum provided (leased) cable modem with BYOD CM1000 from netgear

please see attached file for details.

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Besure there are not coax cable line splitters between the modem and ISP service box. 

    Use good quality RG6 coax cabling up to the modem. 

     

    Contact the ISP and have them check the line signal and quality UP to the modem. 


    drsolaris wrote:

    I keep on loosing internet connection after switching from optimum provided (leased) cable modem with BYOD CM1000 from netgear

    please see attached file for details.


     

    • drsolaris's avatar
      drsolaris
      Aspirant

      cable company (optimum) tech came.

      ran some tests usining his tester and told me there is noting wrong with the cable(line) or the service and suggrested it was the bad netgear modem and i should try another modem i agreed.... and now I am leasing amodem from cable company and my conection has not gone down since.

      so now I am going to try and return this CM1100 back to costco.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        May have been a faulty mocem. Can try another if you wish. 

         

        Thanks for letting us know. 


        Good Luck.