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Forum Discussion

drsolaris's avatar
drsolaris
Aspirant
Aug 27, 2019

I keep on loosing internet connection after switching from optimum provided (leased) cable modem

I keep on loosing internet connection after switching from optimum provided (leased) cable modem with BYOD CM1000 from netgear please see attached file for details.
Troubleshooting
drsolaris's avatar
drsolaris
Aspirant
Sep 13, 2019

I did get a modem from ISP which I tried for couple of days. Here is signal detail from ISP leased modem.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 13, 2019

    What model# is the Arris modem? 

    Has the ISP looked at this information from the Arris modem?