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Forum Discussion

CoolhandLW's avatar
CoolhandLW
Aspirant
May 01, 2023

Intermittent connectivity interruptions for both wired and wifi

Cox Cable blames the modem and says firmware is from Netgear. Netgear says Cox may need to push firmware and that it is always pushed by the provider. Netgear refuses to help more without a subscripti...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 01, 2023

No much to go on. 

 

What NG products and models are you referring too? 

CoolhandLW's avatar
CoolhandLW
Aspirant
May 01, 2023
Sorry, just let me know what you need. I thought this info was in the subject line. C7000 modem-router. It cuts out every hour or so for about 5 to 15 minutes. The interruption is both wired and wifi.
    • CoolhandLW's avatar
      CoolhandLW
      Aspirant
      May 27, 2023

      Thanks for the help in advance. Sorry for the delay. I've been too busy lately to work on this. Below are the requested pastes. I replaced the valid looking MAC addresses with XXX, while I left a few that show as zeros. Looking forward to reading your responses.

       

      Frequency start Value
      This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
      Starting Frequency
       

      Startup Procedure

      ProcedureStatusComment
      Acquire Downstream Channel951000000 HzLocked
      Connectivity StateOKOperational
      Boot StateOKOperational
      SecurityEnabledBPI+
      IP Provisioning ModeHonor MDDhonorMdd(4)
       

      Downstream Bonded Channels

      ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
      1LockedQAM25629951000000 Hz-3.1 dBmV38.8 dB00
      2LockedQAM2561783000000 Hz-2.7 dBmV40.2 dB00
      3LockedQAM2562789000000 Hz-2.8 dBmV40.1 dB00
      4LockedQAM2563795000000 Hz-2.8 dBmV40.1 dB00
      5LockedQAM2564801000000 Hz-2.7 dBmV40.2 dB00
      6LockedQAM2565807000000 Hz-2.8 dBmV40.1 dB00
      7LockedQAM2566813000000 Hz-3 dBmV40 dB00
      8LockedQAM2567819000000 Hz-3 dBmV40 dB00
      9LockedQAM2568825000000 Hz-2.8 dBmV40 dB00
      10LockedQAM25633357000000 Hz-2.5 dBmV40.2 dB00
      11LockedQAM25634363000000 Hz-2.8 dBmV40.1 dB00
      12LockedQAM25635369000000 Hz-3.2 dBmV40 dB00
      13LockedQAM25636375000000 Hz-3.5 dBmV39.9 dB00
      14LockedQAM25637381000000 Hz-3.7 dBmV39.8 dB00
      15LockedQAM25638387000000 Hz-4 dBmV39.7 dB00
      16LockedQAM25639393000000 Hz-4.2 dBmV39.7 dB00
      17LockedQAM25640399000000 Hz-3.1 dBmV40.4 dB00
      18LockedQAM25641405000000 Hz-2.6 dBmV40.8 dB00
      19LockedQAM25642411000000 Hz-2.4 dBmV41.2 dB00
      20LockedQAM25643417000000 Hz-2.6 dBmV40.8 dB00
      21LockedQAM25644423000000 Hz-2.7 dBmV40.8 dB00
      22LockedQAM25646435000000 Hz-2.7 dBmV40.9 dB00
      23LockedQAM25647441000000 Hz-2.6 dBmV41.2 dB00
      24LockedQAM25648447000000 Hz-2.3 dBmV41.3 dB00
       

      Upstream Bonded Channels

      ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
      1LockedATDMA35120 Ksym/sec30300000 Hz46.9 dBmV
      2LockedATDMA15120 Ksym/sec17400000 Hz46.9 dBmV
      3LockedATDMA25120 Ksym/sec23900000 Hz47 dBmV
      4LockedATDMA45120 Ksym/sec36700000 Hz46.9 dBmV
      5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
       

      Current System Time:Fri May 26 21:40:20 2023

       

      TimePriorityDescription
      2023-5-26, 21:02:12Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:14Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:14Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:16Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:16Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:18Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:18Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:20Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:51Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:52Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:56Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:02:58Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:03:00Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:03:00Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:03:01Critical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:03:02Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:03:04Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:03:10Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:03:19Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:03:24Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      2023-5-26, 21:03:25Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      2023-5-26, 21:03:40Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:39Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:42Notice (6)WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INIT
      1970-1-1, 00:00:42Notice (6)WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
      1970-1-1, 00:00:42Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:50Notice (6)Honoring MDD; IP provisioning mode = IPv4
      1970-1-1, 00:00:51Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:53Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:53Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.0;CM-VER=3.0;
      2023-5-26, 21:06:57Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      2023-5-26, 21:06:57Notice (6)TLV-11 - unrecognized OID;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      2023-5-26, 21:07:01Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      2023-5-26, 21:07:13Warning (5)Unicast DSID PSN startup error
      2023-5-26, 21:07:13Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      2023-5-26, 21:07:45Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      2023-5-26, 21:07:45Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
      2023-5-26, 21:19:11Warning (5)Unicast DSID PSN startup error
      2023-5-26, 21:19:12Critical (3)UCD invalid or channel unusable;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

       

      • CoolhandLW's avatar
        CoolhandLW
        Aspirant
        May 27, 2023

        Been out of town a while but posted the logs last night. The model is c7000,and only docsys 3.0, so not sure if that is the problem.