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gideon1234's avatar
gideon1234
Initiate
Aug 03, 2020
Solved

Internet light on, but modem still not working? CM 400

Hi all,  Having an issue with my modem where all the lights are on, yet I'm still not able to connect to the internet. I know that it's the modem, and not the router, because even with an ethernet c...
  • FURRYe38's avatar
    Aug 03, 2020

    Have the ISP check the signal and line quality UP to the modem. Have them re-send there configuration file to the modem. 
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Be sure to power OFF the modem for 1 minute them back ON.