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SR_0410's avatar
SR_0410
Aspirant
May 19, 2021

Lease expired time on nighthawk C7000v2 with spectrum cable

Every night at 12:15 AM ,  my nighthawk modem/router resets.  I noticed that in the Internet Port - Connection Status - that the Lease Obtained and Lease Expired time aligns with this nightly reset. ...
SR_0410's avatar
SR_0410
Aspirant
May 23, 2021

   Thanks.    So the Firmware Version is  V1.02.09

 

   Below is a snapshot of connection page.

 

   A Spectrum technician has been out -  and check lines and rechecked connections.  

   No splitters etc.    The signal is strong. 

   Modem has been factor re-set multiple times (at least 20X) and re-established by Spectrum upon multiple calls.

   Been going on for months. 

 

   Every night at same time  12:15AM -   the event log shows -  "resetting the cable modem due to docsdevresetnow".

   This seems to align with the "lease expires" timing, which I found this week.  

 

   Thanks, 

   

   

 

    Cable Connection Page 

 

    

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 23, 2021

I would ask the ISP to look into the event that your seeing. 

I would maybe contact NG support about that as well.