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Blessings2all's avatar
Blessings2all
Tutor
May 20, 2019

My modem and/or router are blocking my sites

I have a CM400 High Speed Cable Modem and an AC1200 Smart WiFi router and they are blocking me from my own websites that I access on a daily basis. I know that the sites themselves are working because others outside my home can access them and I can access them through my cell phone's internet connection (hotspot). How can I fix this?

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 20, 2019

    What model router are you using? smart ac1200 isn't a model number. 

    Firmware on the router?

    Have you recently changed any settings that would cause this? 

     

    Usually the fastest fix is to reset the device to factory, set it up with basic settings (wifi connect and modem connection info), and then slowly add your other settings in while making sure the websites still work.  You can troubleshoot for hours trying to figure it out (maybe finding it in a couple minutes) or you can start back from factory.  

    I do recommend making sure you're on the most current firmware for you device before you'd reset. You want to reset devices after a firmware update anyway so it streamlines it a little. to find your most current firmware for your device, go to:

    www.netgear.com/support/    type in your specific model number and it'll take you to manuals, downloads, etc. 

    • Blessings2all's avatar
      Blessings2all
      Tutor
      May 20, 2019

      Thanks for your help. I haven't made any changes. Model number is R6220. I checked for firmware updates. I did a factory reset on the router. Still can't access my sites.