NOTICE: Users with sudden non-functioning CAX30 modems

[FURRYe38]

CAX30 users have been posting about loss of internet services with there gateway modems in the past 24-48 hours. We have forwarded everyone's concerns about this to NG support and waiting on feedback. 

We presume that NG IS aware of this and is working with the ISPs on this. 

Be sure to contact both the ISP and NG regarding this as well. 

Use ISP modems as a temporary alternative if you need immediate service. 

We'll update this post as we get more information regarding what's going on. 

Hopefully this will be fixed soon. 

Thank you for your patience. 

[FURRYe38 · Accepted solution]

Looks like this is working for users by enabled then disabling Traffic Meter:

https://community.netgear.com/t5/Cable-Modems-Gateways/CAX30-Xfinity-issue-FIXED/td-p/2296280/jump-t...

Seems to get the CAX30 back up and running. 

If the Traffic Meter method doesn't work, please try a factory reset on the CAX30 modem and setup from scratch using a wired PC and web browser. Don't enable any additional features like Armor, SPC or Traffic Meter after the setup completes. 

NG is aware of this and is currently under review. 

For those of you who can access the debug page, please set 192.168.1.1/debug.htm to start capturing logs please. Let the logging run for 5 minutes then save them.  Post them to a online cloud service like DropBox or OneDrive and PM me the link. NG would like to review these logs. 

[FURRYe38]

Someone mentioned trying this and seems to have fixed what they are seeing:

https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/CAX30-Xfinity-issue-FIXED/m-p/2296280/...

Something to try for those who can.

[FURRYe38 · Accepted solution]

Looks like this is working for users by enabled then disabling Traffic Meter:

https://community.netgear.com/t5/Cable-Modems-Gateways/CAX30-Xfinity-issue-FIXED/td-p/2296280/jump-t...

Seems to get the CAX30 back up and running. 

If the Traffic Meter method doesn't work, please try a factory reset on the CAX30 modem and setup from scratch using a wired PC and web browser. Don't enable any additional features like Armor, SPC or Traffic Meter after the setup completes. 

NG is aware of this and is currently under review. 

For those of you who can access the debug page, please set 192.168.1.1/debug.htm to start capturing logs please. Let the logging run for 5 minutes then save them.  Post them to a online cloud service like DropBox or OneDrive and PM me the link. NG would like to review these logs.