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Need help with internet connection for Netgear CAX30 AX2700 on Xfinity
Hello, I'm having an issue with internet connection for Netgear CAX30 AX2700 on Xfinity. Our cable modem router had been working fine until Friday, 9/17 around afternoon the internet got disconnect...
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Hello!
Thanks for the reply, FURRYe38 !
I've attached modems connection status page.
Update on our side, we tried replacing coax cable and powering off the modem for 1 min, and it didn't work. We borrowed my friend's modem - which works great at his home with Xfinity with no problem - and installed it here, but similar symptom - downstream icon beeping.
We live in a huge apartment complex, and we are wondering if the line at the maintenance room started not working (we had a flood about 2-3 weeks ago (but not on our floor) and there had been some reconstruction).