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Need help with internet connection for Netgear CAX30 AX2700 on Xfinity
Hello, I'm having an issue with internet connection for Netgear CAX30 AX2700 on Xfinity. Our cable modem router had been working fine until Friday, 9/17 around afternoon the internet got disconnect...
Do you have a screen snip of the cable connections page?
your logs are indicating line issues but the cable connections can help as well.
do check your coax line for kinks, damage, old/bad/loose/corroded/sketchy connections and replace them if you have them.
Also remove any splitter, signal attenuators, or amplifiers if you have them and try.
Hello!
Thanks for the reply, plemans !
I've attached modems connection status page.
Update on our side, we checked coax cable, and even tried with new coax cable. We do not use splitter, attenuators, or amplifiers. We borrowed my friend's modem - which works great at his home with Xfinity with no problem - and installed it here with new coax cable, but similar symptom - downstream icon beeping.
We live in a huge apartment complex, and we are wondering if the line at the maintenance room started not working (we had a flood about 2-3 weeks ago (but not on our floor) and there had been some reconstruction).
I'd be betting its something with the line as not a single channel is locking. If you've checked what lines you can, then the isp noeeds to checking it.