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Netgear Nighthawk AC1900 (C7000-100NAS) Disconnect issues
My Netgear Nighthawk AC1900 (C7000) has been experiencing frequent disconnects from both cable, wifi, and ethernet simultaneously. This has been going on for over a month now. In the earlier s...
Your base signal levels look good.
not saying its for sure good because usually t3 t4 errors are line issues and when you log in, it just takes a snip when you load the page.
have they replaced the cable? lines?
I've see before where water in the line caused intermittent issues.
plemans wrote:have they replaced the cable? lines?
They've replaced nothing. When their tech came, they claimed the line looked good.
so if they're saying the lines good, it comes down to:
1. the modem. always a potential.
2. the cmts/hub.
basically you'll need to replace the modem. If it doesn't fix the problem, then you can say to the isp that you've even replaced the modem and still had issues.
If you're within warranty, you can probably start a rma process with netgear. If you're not, even putting a backup/old modem might work to see if it is a modem or line issue.
plemans wrote:basically you'll need to replace the modem. If it doesn't fix the problem, then you can say to the isp that you've even replaced the modem and still had issues.
Those were my thoughts as well. I just switched to their rental modem to troubleshoot the hardware. Will monitor to see what issues I now have. The suspicious thing is that the tech that came to my house told me he might want to put a new line down or at least replace the primary outlet after I told him that my issues persisted. Guess we'll see, but thanks for the insights.