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Forum Discussion
Netgear policy re updating firmware for cable modem-routers used with Cox ISP
I have been using Netgear routers for years, but have only recently been using Netgear cable modem-routers (after switching from DSL service). I am aware of the issue involving the user's inability ...
Firmware is different for each modem. As for your second question that is up to the ISP.
DarrenM
DarrenM,
Thanks, but you've misunderstood both of my questions. In order to minimize the potential for further confusion, let's just deal with my second question (which I worded in two different ways, for clarity), which was:
What is Netgear's policy specifically regarding the timeliness of their provision of firmware updates to cable ISPs? In other words, what is the maximum amount of time that may pass between the creation of the firmware update by Netgear and their provision of it to the cable ISPs?
Your reply to this question was, "that is up to the ISP". This reply indicates that you have not understood my question. My question involved _only_ what _Netgear_ does; it had nothing to do with what the ISP does. If you or anyone else here would care to answer the question that I asked, I would appreciate it.
This has always been the same crap I have got from netgear. They don't care and won't help. That's their model. That's their way. They can sell their darn product but can't provide any help.
I have to say that my experiences with Netgear customer service (not this forum, which I'm new to) have generally been unsatisfactory over the last several years. Hopefully, I'll be able to get an answer to the simple question that I've asked here. ;^)