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Forum Discussion
New CAX80 has poor cable connection issues.
Hello, I very recently moved into a new place where I decided to buy my own modem router instead of renting one. I picked up a brand new CAX80 from Best Buy and went home to set it up. I plugged the ...
Harunkingcool wrote:The power levels seem to be sufficient, but is there anything else I can do before I call my internet service provider?
Disagree. Ideal is between 0 and +1 dBmV.
Your power levels are low and you have errors in your line. All indicate line problems.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
If that doesn't help, the ISP needs to check it.