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Forum Discussion
New Nighthawk Router - Inconsistent Ping and Connection
Hello all, I recently purchased and installed a Nighthawk CAX80 and have started to experience some issues with ping spikes as well as dropped connection on multiple devices. When running a ping...
If they were working on it, I'd watch the logs for a bit. You can clear them out and then watch for anything new.
Sometimes when they work on things, they cause other issues
Now that I have let things settle for a bit it was better for a short time but I am right back to some struggles. These are my current logs as of right now. Does any of this indicate I should get my ISP back out again? I am at a loss as they have run me a new line from the pedestal to my house, the line inside my house they said is fine, I have replaced my modem/router to this current combo nighthawk, replaced all my ethernet lines to my devices to new fresh ones, etc. Still struggles consistently.
If you've even changed the modem and are still having the same problem, its not likely a modem issue.
- I agree, I am just not sure where to go from here. My ISP is saying I have no issues, however I have lapse in strong signal on most devices (wired or wifi), things randomly lose connection, ping loops show random pings to Google of 200-500ms and losing roughly 3% of my packets on top of that.
Do these event logs give any clue to where I should be looking? The logs indicate a line/cmts issue. Not a modem issue.
But if the ISP has already been out, then it kind of puts you in a bind.
I've actually had to rent a modem from an ISP before to prove to them it wasn't my equipment and it was still a line issue. You might have to do something like that to prove it to them. I did it just long enough to prove it and then returned the rented modem.
- Would you mind informing me which lines in the log indicate a line issue so I at least have some knowledge on the subject when I call my ISP again?
They are usually pretty good about replacing lines so I am sure I can convince them as long as I provide some form of proof.
They replaced my external lines already but it's possible the internal lines need replacing too, even though they said they are fine. the dynamic range window violations, the t3 errors, the frequent channel changes.