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Simmo59's avatar
Simmo59
Aspirant
Sep 09, 2022

Nighthawk AC1900 C7000

5G very very slow, how do you update firmware

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    1. what wired speeds do you get? 

    2. what 5ghz speeds do you get? 

    3. what device are you testing on? Have you tried other devices? 
    4. Is it only issues over 5ghz?

  • My internet connection is with Xfinity Plan Superfast 600 Mbps of which  C7000 is approved for this speed tier. The 5ghz band is atrociously slow on every device  and keeps dropping speed inconsistent naturally down to 0.9 -10 Mbps and keeps getting slightly slower speeds and buffering , however with direct cable connection speed 600+ Mbps speed tier showed and the WiFi 2.4ghz is fine (though slower obviously.) would always be about 50%  for  +/- 250 or 160Mbps and seems to be constant within this range no issues.

    Router setting is as follows
    Hardware Version: C7000v2,
    Firmware Version: v1.03.08,
    • plemans's avatar
      plemans
      Guru - Experienced User

      did you try a simple factory reset? 

      Test its speeds in the default configuration after a reset (not a reboot but full reset)

    • Kitsap's avatar
      Kitsap
      Master

      Simmo59 wrote:

      My internet connection is with Xfinity Plan Superfast 600 Mbps of which  C7000 is approved for this speed tier. The 5ghz band is atrociously slow on every device  and keeps dropping speed inconsistent naturally down to 0.9 -10 Mbps and keeps getting slightly slower speeds and buffering , however with direct cable connection speed 600+ Mbps speed tier showed and the WiFi 2.4ghz is fine (though slower obviously.) would always be about 50%  for  +/- 250 or 160Mbps and seems to be constant within this range no issues.

      Router setting is as follows
      Hardware Version: C7000v2,
      Firmware Version: v1.03.08,

      Recommend you verify your firmware version.  In particular the last digit.  See Netgear list here:

      https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router