Nighthawk AX8, Model CAX80

Here is what  our IT people did with netgear:

Here are the things that we tried: 1.       Disabled the firewall on the Netgear device2.       Put the computer we were troubleshooting with in the DMZ3.       Enabled the option on the Netgear to respond to ping on the WAN interface None of these fixed the issue.  From the logs on the SonicWall, I could see that the VPN software on your computer was able to send the initial request to the SonicWall but when the SonicWall tried to send communication back to the computer, it never received a response, so the Netgear device is blocking that communication. Port forward could work but it should not be necessary for this type of connection.  In addition, if it did work, it would not be considered a solution because it would only work for one computer, due to how port forwarding is required to be setup. I kept reiterating that it was an outbound VPN connection because the tech support agent we initially spoke with thought that we were trying to setup a VPN device behind the Netgear device, which would allow you to VPN into your home network when you are not home.  But that’s not the setup that we are working with, it’s the computer that is trying to make an outbound VPN connection to the SonicWall that is at your office. Hope this helps and I’m available for a call, if needed. Thanks, Scott