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Forum Discussion
Nighthawk AX8, Model CAX80
Just purchased the new Nighthawk AX8 - CAX80 modem/router. After getting it set up on my Spectrum internet service I can't VPN into my work.. I've checked all parameters and have spent hours on the p...
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cashtag wrote:Mine works for TLS VPN. Just doesn't work with IPSEC. You can google "TLS vs IPSEC" for more detail. But Netgear customer support is no help. They keep closing my case without resolving it and everytime I call, they have to start a new one and ask me to do the same thing again. Basically, they put me on hold for hours asking me to wait for 2nd tier help - then I get cut off. When I call back, they tell me that the case has been resolved.
For whatever reason, the server is rejecting a connection request from the netgear router. So it's something specific to this particular router. Every single other method I've used (Tlink, previous net gear, hot spot ...) - all works perfectly. It's just this particular netgear router. Somebody in netgear should be able to tell us what the difference is. What makes this router different?
I have the same problem. I installed this router and when attempting to connect to my work VPN (through Cisco AnyConnect Secure Mobility Client), I received "Could not connect to server. Please verify internet connectivity and server address." The internet works fine, the computer just won't connect to the VPN server. The VPN connection works fine on my previous modem ARRIS TG1682G supplied by Xfinity.
I have tried all recommendations in https://kb.netgear.com/966/Troubleshooting-VPN-passthrough-for-home-routers with no success. I will contact my IT tomorrow to see if they can assist. However, based on this thread it seems the issue is on the router side with little that can be done on the VPN server side. This is based on the fact that every other router seems to handle VPN passhthrough fine.
I also noticed that the router appears to be on Firmware Version V1.1.0.41 and is unable to install the latest RG: V2.1.1.4, I need to follow up with ISP to get the latest I guess.
ISP won't be able to help you - they'll blame NETGEAR. I've also talked to helpdesk at work who maintains the server. They said there's nothing they're doing that's blocking the connection - and also blamed NETGEAR. But NETGEAR just doesn't have anybody that knows what's going on. I told them about this thread but they don't seem to care.
btw, pcap is a tool to monitor network traffic. Not sure how that's going to help in this situation. The server is simply rejecting requests from this router. But only this router. Is there somebody out there who can educate us on under what condition server rejects a request from a particular router? Is it a whitelist problem? Meaning, address of the router isn't registered with the server firewall? I'm not an expert - but maybe there's somebody out there who is.
Just curious, if you put 1 PC into the modems DMZ, can the Cisco ConnectAnywhere get thru then?
By chance do you have a external wif router on hand to test with?
cashtag wrote:ISP won't be able to help you - they'll blame NETGEAR. I've also talked to helpdesk at work who maintains the server. They said there's nothing they're doing that's blocking the connection - and also blamed NETGEAR. But NETGEAR just doesn't have anybody that knows what's going on. I told them about this thread but they don't seem to care.
btw, pcap is a tool to monitor network traffic. Not sure how that's going to help in this situation. The server is simply rejecting requests from this router. But only this router. Is there somebody out there who can educate us on under what condition server rejects a request from a particular router? Is it a whitelist problem? Meaning, address of the router isn't registered with the server firewall? I'm not an expert - but maybe there's somebody out there who is.
FURRYe38 wrote:Just curious, if you put 1 PC into the modems DMZ, can the Cisco ConnectAnywhere get thru then?
By chance do you have a external wif router on hand to test with?
cashtag wrote:ISP won't be able to help you - they'll blame NETGEAR. I've also talked to helpdesk at work who maintains the server. They said there's nothing they're doing that's blocking the connection - and also blamed NETGEAR. But NETGEAR just doesn't have anybody that knows what's going on. I told them about this thread but they don't seem to care.
btw, pcap is a tool to monitor network traffic. Not sure how that's going to help in this situation. The server is simply rejecting requests from this router. But only this router. Is there somebody out there who can educate us on under what condition server rejects a request from a particular router? Is it a whitelist problem? Meaning, address of the router isn't registered with the server firewall? I'm not an expert - but maybe there's somebody out there who is.
DMZ isn't the way to go since all traffic will go through my IP address. But I have tried putting my IP address into DMZ - but no luck.
I'm 100% certain this is a router issue. My connection is fine if I switch to another router, any wifi, my verizon hot spot ... I've taken my laptop to starbucks, friends house, in laws house ... all with different modem, different wifi, different ISP ... - and they all worked *perfectly*. It just doesn't work with this one.
Yes I was wondering if the DMZ on the modem would work as a quick test. Not long term.
The question about the external wifi router would be to see if you put the modem in to modem mode only and connect your wifi router to the modem, same things happens or does it work? Something to try and give feedback to NG support on.
FURRYe38 wrote:Yes I was wondering if the DMZ on the modem would work as a quick test. Not long term.
The question about the external wifi router would be to see if you put the modem in to modem mode only and connect your wifi router to the modem, same things happens or does it work? Something to try and give feedback to NG support on.I see - just tried it on modem mode and it does connect. But I disconnected immediately. My company has an "honor system" policy to use the router. I don't think they would ever know - but I still don't want to risk it. So, at the end of the day, the router must work. But yes, modem mode does work.
Ok so sounds like someting on the router side of the modem when in router mode is causing prolems. This is something to pass on to NG support. Seems that this needs to be fixed.
I have the same issue. Every other device in the house is working incredibly with the Netgear CAX80. I tried to log in to work, before work, and nothing. Doesn't recognize the wi-fi or ethernet. I've connected a hotspot to get through tomorrow. I hope to get this resolved, as I love the CAX80.
IF your VPN is working and your wife's isn't, I would check into the Mfr of this one VPN for help and information. Would be something they would have more information about since it's there product and your VPN is working.
Kimikazi wrote:I have the same issue. Every other device in the house is working incredibly with the Netgear CAX80. I tried to log in to work, before work, and nothing. Doesn't recognize the wi-fi or ethernet. I've connected a hotspot to get through tomorrow. I hope to get this resolved, as I love the CAX80.
Hi all,
did netgear support provide a fix for cax80 modem not workiing with cisco anyconnect vpn
- No. Net gear has the worst customer service in the world. Once you buy their product you’re **bleep**ed on service or help. You’re on your own.. their motto
