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Forum Discussion
scifi3dzoo
Jul 11, 2019Tutor
Nighthawk C7000 WiFi router/modem won't connect to Spectrum... no signal detected.
Running fine on Xfinity. Packed it up, moved, got Spectrum svc and they said it won't connect. They put their modem on it works. WTH. Only thing I can think of is something I have to setup in AD...
- Nov 19, 2016
It sounds like you are trying to use WPS to connect your laptop. You can find the router's WPS PIN at ADVANCED > Advanced Setup > Wireless Settings.
But you don't necessarily need to use the PIN. If your laptop supports the push button method of WPS, you can use that instead. Push the WPS button on the router, then start the WPS join process on your laptop within two minutes.
Finally, you don't have to use WPS at all. You can simply enter the Wi-Fi password on your laptop.
scifi3dzoo
Jul 17, 2019Tutor
I tried calling and it'the same story. Pay $90 for 6 months of support, or $100+ for a year to get help. If it's HW issue then we won't charge you, but we still can't fix it or replace it. If it's SW issue you owe as much as it costs to buy a new one. BUT in the meantime we're going to hold you hostage and not give any other support options b/c the guy said we can troubleshoot it and go thru a bunch of steps. Why HOLD this info hostage? I looked on their website already. Nothing but info about hitting Reset buttons, and checking your power. If you guys have ADVANCED steps you should share them. I built PC's for 30 years. I can fix it myself. People that can't can pay for extra service to be held by the hand.
scifi3dzoo
Jul 17, 2019Tutor
Proud owner of a $200 brick now.