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Forum Discussion
andrewkarl903
Sep 15, 2020Tutor
Nighthawk C7000v2 dropping connection
Our internet connection is dropping 1-4 times a day every day for the past couple months. It typically comes back within 1-2 minutes, but this is very disruptive now that we are working from home du...
plemans
Sep 16, 2020Guru - Experienced User
Your isp needs to check your line. The power levels/errors don't look bad but the cmts is sending the reset/reboot signal and having issues connecting.
andrewkarl903
Sep 16, 2020Tutor
Thank you. I will reach out to Spectrum.
- andrewkarl903Sep 17, 2020Tutor
Spectrum tech came out today and took a look. Removed a couple of splitters and replaced a coax cable which had some deformity in the connectors, causing a less than ideal physical connection. He said the signal to the router looks perfect and if there's any other issue it may be time to replace the modem router (even though I've only had it about 15 months). Hopefully everything is cleaned up now.