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Forum Discussion

db3058's avatar
db3058
Guide
Sep 26, 2023
Solved

Nighthawk CM2050V Comcast Firmware Killed Speed

I understand Comcast has just updated the firmware in these routers from V2.01.03 to V9.01.01.  My download speed went from 934 to 225.  Comcast tech came out yesterday and cleared some signal loss b...
  • db3058's avatar
    db3058
    Oct 24, 2023

    I contacted a supervisor who actually responded he could see the modem was not properly provisioned, he opened another ticket and one of their best techs came out.  I think they fixed it from inside but he was excellent.  Problem solved after a month and about 15 tickets opened.   Thanks for the encouragement 

db3058's avatar
db3058
Guide
Sep 26, 2023

Cable Connection

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Cable Diagnostic

Status:   Good

Action:  
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.

CM Status: 

Downstream Status: 

Upstream Status: 

 

Refresh Save Cable Diagnostic Info

 

Advanced Information

 

Frequency Start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

 

 

Startup Procedure

 

Procedure

Status

Comment

Acquire Downstream Channel

573000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Security

Enabled

BPI+

IP Provisioning Mode

Honor MDD

IPv6 only

 

 

Downstream Bonded Channels

 

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables

1

Locked

QAM256

28

573000000 Hz

-4.1 dBmV

40.5 dB

0

0

2

Locked

QAM256

1

405000000 Hz

2.9 dBmV

43.7 dB

0

0

3

Locked

QAM256

2

411000000 Hz

2.8 dBmV

43.3 dB

0

0

4

Locked

QAM256

3

417000000 Hz

3.0 dBmV

43.7 dB

0

0

5

Locked

QAM256

4

423000000 Hz

2.8 dBmV

43.7 dB

0

0

6

Locked

QAM256

5

429000000 Hz

2.9 dBmV

43.7 dB

0

0

7

Locked

QAM256

6

435000000 Hz

2.9 dBmV

43.8 dB

0

0

8

Locked

QAM256

7

441000000 Hz

2.6 dBmV

43.6 dB

0

0

9

Locked

QAM256

8

447000000 Hz

2.8 dBmV

43.7 dB

0

0

10

Locked

QAM256

9

453000000 Hz

2.6 dBmV

43.7 dB

0

0

11

Locked

QAM256

10

459000000 Hz

2.3 dBmV

43.6 dB

0

0

12

Locked

QAM256

11

465000000 Hz

2.3 dBmV

43.5 dB

0

0

13

Locked

QAM256

12

471000000 Hz

2.0 dBmV

43.4 dB

0

0

14

Locked

QAM256

13

477000000 Hz

1.7 dBmV

43.3 dB

0

0

15

Locked

QAM256

14

483000000 Hz

1.6 dBmV

43.3 dB

0

0

16

Locked

QAM256

15

489000000 Hz

1.5 dBmV

43.2 dB

0

0

17

Locked

QAM256

16

495000000 Hz

1.4 dBmV

43.1 dB

0

0

18

Locked

QAM256

17

507000000 Hz

1.0 dBmV

43.2 dB

0

0

19

Locked

QAM256

18

513000000 Hz

0.6 dBmV

43.1 dB

0

0

20

Locked

QAM256

19

519000000 Hz

0.4 dBmV

43.0 dB

0

0

21

Locked

QAM256

20

525000000 Hz

-0.1 dBmV

42.9 dB

0

0

22

Locked

QAM256

21

531000000 Hz

-0.6 dBmV

42.6 dB

0

0

23

Locked

QAM256

22

537000000 Hz

-1.1 dBmV

42.4 dB

0

0

24

Locked

QAM256

23

543000000 Hz

-1.9 dBmV

41.9 dB

0

0

25

Locked

QAM256

24

549000000 Hz

-2.3 dBmV

41.7 dB

0

0

26

Locked

QAM256

25

555000000 Hz

-2.6 dBmV

41.5 dB

0

0

27

Locked

QAM256

26

561000000 Hz

-3.5 dBmV

40.9 dB

0

0

28

Locked

QAM256

27

567000000 Hz

-3.6 dBmV

40.8 dB

0

0

29

Locked

QAM256

29

579000000 Hz

-4.7 dBmV

40.2 dB

0

0

30

Locked

QAM256

30

585000000 Hz

-4.8 dBmV

40.0 dB

0

0

31

Locked

QAM256

31

591000000 Hz

-5.1 dBmV

39.7 dB

0

0

32

Locked

QAM256

32

597000000 Hz

-5.5 dBmV

39.4 dB

0

0

 

 

Upstream Bonded Channels

 

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power

1

Locked

ATDMA

19

5120 Ksym/sec

29200000 Hz

40.3 dBmV

2

Locked

ATDMA

18

5120 Ksym/sec

22800000 Hz

39.3 dBmV

3

Locked

ATDMA

17

5120 Ksym/sec

16400000 Hz

38.8 dBmV

4

Locked

ATDMA

20

5120 Ksym/sec

35600000 Hz

41.0 dBmV

5

Locked

ATDMA

21

2560 Ksym/sec

40400000 Hz

40.0 dBmV

6

Locked

ATDMA

22

2560 Ksym/sec

10400000 Hz

38.3 dBmV

7

Not Locked

Unknown

0

0

0

0.0 dBmV

8

Not Locked

Unknown

0

0

0

0.0 dBmV

 

 

Downstream OFDM Channels

 

Channel

Lock Status

Profile ID

Channel ID

Frequency

Power

SNR / MER

Active Subcarrier
Number Range

Unerrored
Codewords

Correctable
Codewords

Uncorrectable
Codewords

1

Locked

0 ,1 ,2 ,3

193

688000000 Hz

-7.02 dBmV

34.7 dB

1108 ~ 2987

45058777

43893332

864171

2

Not Locked

0

0

0 Hz

0 dBmV

0 dB

0 ~ 4095

0

0

0

 

 

Upstream OFDMA Channels

 

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

1

Not Locked

0

0

0 Hz

0 dBmV

2

Not Locked

0

0

0 Hz

0 dBmV

 

 

Current System Time:Mon Sep 25 14:35:40 2023

 

System Up Time:01:31:18

 

 

 

 

 

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