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Solved
Nighthawk CM2050V Comcast Firmware Killed Speed
I understand Comcast has just updated the firmware in these routers from V2.01.03 to V9.01.01. My download speed went from 934 to 225. Comcast tech came out yesterday and cleared some signal loss b...
I contacted a supervisor who actually responded he could see the modem was not properly provisioned, he opened another ticket and one of their best techs came out. I think they fixed it from inside but he was excellent. Problem solved after a month and about 15 tickets opened. Thanks for the encouragement
db3058 wrote:I've called Comcast and opened about 10 tickets. I know their plant is the issue. When I open a ticket about the cable plant they do nothing and close it remotely without ever talking to me. I opened 5 of those. When I call to complain about them closing those tickets without doing anything, they open another one and then close that a few hours later. If I do get a chance to talk to the 2nd level of support they speak such poor English there is no real understanding between us. I don't know who to call or where to go with this horrible company. I need a cable maintenance technician and they will not send one. I will try again with supervisors but I'm not hopeful anything will get resolved. They truly suck.
You might try a post on the Xfinity subforum here:
https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/
Review some of the posts. In order to post, you have to join. The responders are mostly Comcast employees.
I contacted a supervisor who actually responded he could see the modem was not properly provisioned, he opened another ticket and one of their best techs came out. I think they fixed it from inside but he was excellent. Problem solved after a month and about 15 tickets opened. Thanks for the encouragement
Glad someone finally figured it out on there side. Please mark your thread as solved so others will know.
Enjoy.
db3058 wrote:I contacted a supervisor who actually responded he could see the modem was not properly provisioned, he opened another ticket and one of their best techs came out. I think they fixed it from inside but he was excellent. Problem solved after a month and about 15 tickets opened. Thanks for the encouragement
One step at a time. Happy the Reddit lead resulted in some progress. Persistence paid off!
I wonder if the same issue existed on your original modem?
