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Forum Discussion
Nighthawk X4 - WiFi Cable Modem Router - Unable to connect to 5ghz
Up until today, all of my devices have been connected to my 2.4ghz radio - with no issues. Since I recently added a few new devices, I decided to spread them across both my X4's radios. SSD only di...
Hey, plemans - this is occurring with my Android devices, smart televisions, Roku's, etc. Basically any wireless device that I wish to connect to the X4 on the 5ghz radio. By default, the speed is set to 'Up to 2165 Mbps'. Last night, I dropped it down to 'Up to 1000 Mbps', to match the speed setting of my 2.4ghz radio. It didn't work when I tried it. So I'm unsure where to go with this next. The 5ghz works, but once I add a form of security to it, none of the devices are able to connect to it. Those same security policies function perfectly on the 2.4ghz radio. My devices are compatible with both bands - and it hasn't been an issue with my previous routers.
Have you tried a factory reset and reinstall?
Not yet; I was purposely leaving that as the last ditch troubleshooting move. I'll factory reset it after the weekend, have too many people on it right now. As far as reinstall goes, what do you mean? Reconnecting the other devices to the WiFi?
I just mean doing a manual re-install after the factory reset. Many use backup configurations which work well most of the time. But if a firmware changed enough between iterations, restoring a backup leaves the issues still there.
Interesting. So if I perform a factory reset, the firmware could potentially revert to an earlier version? I guess I've been looking at this too much from the perspective of how cell phones handle version updates when a factory reset is performed (which preserves the most current version of the OS). When I looked up this model on the Netgear Support site, so I could download and install the most current version of the firmware, it told me there was no firmware to download. And that my internet service provider would update the firmware as necessary. So I haven't had to install anything from day one. I've made no backups of my configuration, as I've made few adjustments to the defaults.
Factory resetting doesn't revert the firmware at all. What it does is remove all the prior settings. Sometimes firmware upgrades are big enough that a factory can help resolve issues caused from the changes.
You're correct in that you can't download firmware for it. Combo devices only get their firmware from the ISP.
Got it, thank you plemans for confirming the results of a factory reset. I'll give this a try come Monday. The current behavior just doesn't make sense. And I've scoured the UI; I didn't see anything that would restrict me to utilizing only one radio at a time. So I'm hoping the reset will resolve the issue I'm experiencing. And it's not a matter of distance from the router. I can use any of my mobile devices from a seat right next to it and I just can't authenticate. It goes through the motions of establishing a connection, but it just fails.
I'll let everyone know how this pans out.
If it doesn't work and you're still within your warranty, I'd start an RMA process with netgear.