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Forum Discussion
RegularDude
Dec 13, 2019Aspirant
Nighthawk X4 - WiFi Cable Modem Router - Unable to connect to 5ghz
Up until today, all of my devices have been connected to my 2.4ghz radio - with no issues. Since I recently added a few new devices, I decided to spread them across both my X4's radios. SSD only di...
RegularDude
Dec 14, 2019Aspirant
Got it, thank you plemans for confirming the results of a factory reset. I'll give this a try come Monday. The current behavior just doesn't make sense. And I've scoured the UI; I didn't see anything that would restrict me to utilizing only one radio at a time. So I'm hoping the reset will resolve the issue I'm experiencing. And it's not a matter of distance from the router. I can use any of my mobile devices from a seat right next to it and I just can't authenticate. It goes through the motions of establishing a connection, but it just fails.
I'll let everyone know how this pans out.
plemans
Dec 14, 2019Guru - Experienced User
If it doesn't work and you're still within your warranty, I'd start an RMA process with netgear.