Out of range error C6300v2

[Cathy6]

I am getting the out of range error. Worked great until 8 this morning. Cable company can see that it is connected. If I do the factory reset will the cable company still recognize this router and will I be able to access the internet? Thank you.

[plemans]

What is saying out of range? 

Do you have a screen snip of the cable connections page and event logs?