Ring Doorbell 2nd Gen and Netgear C6300v2 Internet Connectivity Problem

[ghorky]

Hello,

Is there anybody facing a problem during setting up Ring Doorbell 2nd Gen?

My Router model is C6300v2 and I could not make my Ring Doorbell 2nd Gen setup successfully.

It is always giving an "There is an internet connectivity problem in your wifi" at the end of the setup process.

When I tried to set it up with a mobile phone hotspot set up is successfully completed and doorbell is working properly.

I contacted the Netgear support and tried these suggested configuration changes(which did not work):

- Changed the Wifi(tht is going to be used by doorbell) channel to 6 then 11.

- Reset the modem

- DMZ the mobile phone IP which has the Ring App that is used for setting up the Ring Doorbell.

- Create a guest wifi network and try to use that guest wifi for setting up the Ring doorbell.

The configuration change that I could not apply due to ISP limitations is:

- Change the DNS address to 8.8.8.8.

If you face this issue, will you suggest any other configuration change please?

I also contacted my ISP Provider but they did not come up with a solution.

Thanks & Regards.

[plemans]

when you were going through setup, was your phone on the 2.4ghz network? 

Something you can try, is shut off the c6300. Make your phone hotspot to have the samd ssid/password as the router. then setup the ring usign the hotspot. Once its setup, shut off the hotspot and turn the router back on to see if it'll auto-connect since its using the same ssid/password. 

[ghorky]

Thanks plemans for your reply.

I tried your configuration, doorbell successfully connected to the hostpot (with the same SSID of home wifi) and working successfully.

After I switched on C6300,the doorbell still seems online but when I try to connect to doorbell from Ring app with live view it did not work. Also when I pressed the ring doorbell I did not receive any notification on my phone.

Anyway, in my case I could not find a solution after spending many hours to configure it and returning the doorbell is the only option I guess.

Thanks.

[plemans]

did you reboot the doorbell? after turning off the hotspot? 

[ghorky]

I rebooted the ring doorbell to try again but it did not connect to the C6300's wifi either.

Thanks for your reply.

[DarrenM]

Do you have the security type set on the router to WPA2?

DarrenM

[ghorky]

Yes the security type is WPA2-PSK.

Thanks.

[Me365]

Hi @ghorky 

Did you return your doorbell or are you still fighting with it? I spent five hours on the phone with Ring Tech Support and they couldn't figure it out. I looked at my router logs and think it may have something to do with enabling Remote Administration on the router. .Mine is disabled. My logs say: Blocked Service Remote Administration: Firewall. I don't want to put a hole in my firewalll big enough to drive a truck through, but I would like to be able to see Live View. I am researching how to do this safely, what IP addresses and ports to use, or perhaps port forwarding. My devices are on the Guest network, isolated from the computer.

I hope everything worked out.

[ghorky]

Hi @Me365 ,

I returned the doorbell already.

Unfortunately neither Ring Tech support nor Netgear Tech Support could come up with a solution to that connectivity problem.

I'm also guessing that problem is related with security settings of the router.

Netgear tech support advised me to open these ports with these configurations(which did not work for me):

7076/7077 App UDP
1. Launch a web browser from a computer or mobile device that is connected to your router’s network.
2. Enter http://www.routerlogin.net.or 192.168.0.1 in the browser’s address bar.
A login window displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
5. Ensure that the Port Forwarding radio button is selected as the service type.
6. Click the Add Custom Service button.
7. In the Service Name field, enter a descriptive name. (Ring Door Bell - 1)
8. In the Service Type field, select "UDP"
9. In the External Starting Port field, enter 7076.
10. In the External Ending Port field, enter 7077.
11. Type the IP address in the Internal IP address field or select the radio button for an attached device listed in the table (Your Phone IP address).
12. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering page.

→ Follow the same process for the 2nd Port number (9078/9079)
9078/9079 App UDP
1. Click the Add Custom Service button.
2. In the Service Name field, enter a descriptive name. (Ring Door Bell - 2)
3. In the Service Type field, select "UDP"
4. In the External Starting Port field, enter 9078.
5. In the External Ending Port field, enter 9079.
6. Type the IP address in the Internal IP address field or select the radio button for an attached device listed in the table (Your Phone IP address).
7. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering page.

I hope that works for you.

[ghorky]

---

@ghorky wrote:

Hi @Me365 ,

I returned the doorbell already.

Unfortunately neither Ring Tech support nor Netgear Tech Support could come up with a solution to that connectivity problem.

I'm also guessing that problem is related with security settings of the router.

Netgear tech support advised me to open these ports with these configurations(which did not work for me):

7076/7077 App UDP
1. Launch a web browser from a computer or mobile device that is connected to your router’s network.
2. Enter http://www.routerlogin.net.or 192.168.0.1 in the browser’s address bar.
A login window displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
5. Ensure that the Port Forwarding radio button is selected as the service type.
6. Click the Add Custom Service button.
7. In the Service Name field, enter a descriptive name. (Ring Door Bell - 1)
8. In the Service Type field, select "UDP"
9. In the External Starting Port field, enter 7076.
10. In the External Ending Port field, enter 7077.
11. Type the IP address in the Internal IP address field or select the radio button for an attached device listed in the table (Your Phone IP address).
12. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering page.

→ Follow the same process for the 2nd Port number (9078/9079)
9078/9079 App UDP
1. Click the Add Custom Service button.
2. In the Service Name field, enter a descriptive name. (Ring Door Bell - 2)
3. In the Service Type field, select "UDP"
4. In the External Starting Port field, enter 9078.
5. In the External Ending Port field, enter 9079.
6. Type the IP address in the Internal IP address field or select the radio button for an attached device listed in the table (Your Phone IP address).
7. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering page.

I hope that works for you.

---

I forgot to add that before applying this port configurations,my phone (which has the ring app) has been DMZ'ed.

[Walts56]

I have the exact same issue. When I look at "Attached Devices" no Ring. I blooked the Roomba Vacuum ane things started to work. The problem is the 2.4GHZ did not share bandwidth.

[ck_ck]

I have the same problem.

I have a two ring security camera's which will not connect to my C6300V2 Netgear router. I contacted ring, xfinity and netgear and no luck. Same ring camera's work with different router.

Things i tried:

1.Connecting to different router - works good

2.Connecting to 2.4 with WPA2-PSK [AES]

3.Connecting to 2.4 unique ssid with no security

4.Reset ring multiple times.

5.provide static ip

6.Setting Port forwarding.

7.Factory reset my router.

Netgear customer care is suggesting to buy a network clean up package(close to 220$ for a year) to resolve this, do you guys think that is legit?

[JimmyTsai]

Solution found.
I had the same problem and I can confirm this solution works for me.

https://www.reddit.com/r/Ring/comments/mlbfdc/rind_doorbell_gen_2_doesnt_connect_to_modem/gtkkika/

"I finally got it fixed. I was sent to an advanced technician after calling Ring Support. He said that my modem is known to have this issue.

He had me go into the modem and change the 2.4 ghz channel to "up to 54 mbps" instead of "up to 450 mbps" which is what it was set to.

After I applied the new setting, the Ring Doorbell connected to my modem. We then ran some tests and everything worked great. Next we put the 2.4 ghz channel back to "up to 450 mbps" and tested again to make sure everything still worked, and it did."

Thank you freethinker42 from Reddit!

[Pistoleroo]

Thank you @JimmyTsai for posting this solution.

I can confirm this solution worked for my Netgear AC1750 C6300v2 and Ring Stickup Cam's.

I was very close to returning my cameras but thank goodness I saw your post.