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Forum Discussion
Ring Doorbell 2nd Gen and Netgear C6300v2 Internet Connectivity Problem
Hello, Is there anybody facing a problem during setting up Ring Doorbell 2nd Gen? My Router model is C6300v2 and I could not make my Ring Doorbell 2nd Gen setup successfully. It is always givin...
I rebooted the ring doorbell to try again but it did not connect to the C6300's wifi either.
Thanks for your reply.
Do you have the security type set on the router to WPA2?
DarrenM
Yes the security type is WPA2-PSK.
Thanks.
Hi ghorky
Did you return your doorbell or are you still fighting with it? I spent five hours on the phone with Ring Tech Support and they couldn't figure it out. I looked at my router logs and think it may have something to do with enabling Remote Administration on the router. .Mine is disabled. My logs say: Blocked Service Remote Administration: Firewall. I don't want to put a hole in my firewalll big enough to drive a truck through, but I would like to be able to see Live View. I am researching how to do this safely, what IP addresses and ports to use, or perhaps port forwarding. My devices are on the Guest network, isolated from the computer.
I hope everything worked out.
Hi Me365 ,
I returned the doorbell already.
Unfortunately neither Ring Tech support nor Netgear Tech Support could come up with a solution to that connectivity problem.
I'm also guessing that problem is related with security settings of the router.
Netgear tech support advised me to open these ports with these configurations(which did not work for me):
7076/7077 App UDP
1. Launch a web browser from a computer or mobile device that is connected to your router’s network.
2. Enter http://www.routerlogin.net.or 192.168.0.1 in the browser’s address bar.
A login window displays.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
5. Ensure that the Port Forwarding radio button is selected as the service type.
6. Click the Add Custom Service button.
7. In the Service Name field, enter a descriptive name. (Ring Door Bell - 1)
8. In the Service Type field, select "UDP"
9. In the External Starting Port field, enter 7076.
10. In the External Ending Port field, enter 7077.
11. Type the IP address in the Internal IP address field or select the radio button for an attached device listed in the table (Your Phone IP address).
12. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering page.
→ Follow the same process for the 2nd Port number (9078/9079)
9078/9079 App UDP
1. Click the Add Custom Service button.
2. In the Service Name field, enter a descriptive name. (Ring Door Bell - 2)
3. In the Service Type field, select "UDP"
4. In the External Starting Port field, enter 9078.
5. In the External Ending Port field, enter 9079.
6. Type the IP address in the Internal IP address field or select the radio button for an attached device listed in the table (Your Phone IP address).
7. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering page.I hope that works for you.