- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: The internet will drop at least once a week and the modem has to be reset to factory defaults
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The internet will drop at least once a week and the modem has to be reset to factory defaults
Having the same issue. The internet will drop at least once a week and the modem has to be reset to factory defaults to get it back. I have contacted the ISP and they indicated that the settings appear to be correct on their end. Very frustrating especially after spending over $400 for this modem/router.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The internet will drop at least once a week and the modem has to be reset to factory defaults
It took me months and 3 replacement units to finally reach no drops and a consistent speed of 900mbps with Cox. What troubleshooting steps have you tried? Firmware version?
Hardware Version | 1.01 |
|
|
Firmware Version | V2.1.3.7 |
|
|
Cable Firmware Version | V1.02.08 |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The internet will drop at least once a week and the modem has to be reset to factory defaults
Whos your ISP?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
@Lnmayer wrote:
Having the same issue. The internet will drop at least once a week and the modem has to be reset to factory defaults to get it back. I have contacted the ISP and they indicated that the settings appear to be correct on their end. Very frustrating especially after spending over $400 for this modem/router.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The internet will drop at least once a week and the modem has to be reset to factory defaults
Constant internet disconnections. Spending more time resting to defaults to have work again for a week. Net gear warranties this modem for 90 days at a vast of over $400. A waste of money and time to continue to reconfigure it. Very undependable
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: The internet will drop at least once a week and the modem has to be reset to factory defaults
Would be nice to get feedback on the questions presented as to help you figure out if this is a modem or ISP or signle line issue.
Not everyone has problems with the CAN80. Mine works well.
• Introducing NETGEAR WiFi 7 Orbi 770 Series and Nighthawk RS300
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more