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Trying to view eMTA Event Log causes reset on my CM2050V modem
While logged in to the local web interface to my Nighthawk CM2050V modem, selecting the Advanced eMTA Event Log causes a modem reset after about 10 seconds. I don’t think this is normal, but I thoug...
OK, so it seems that some CM2050V units don't reset for the eMTA log viewing. Does anybody have any suggestions or guesses as to how to troubleshoot this issue?
thanks,
Carl
What browser are you using? Happens with other browsers? MS Edge, Firefox or Opera?
Happens with a different PC?
Does this happen if you directly connect a wired PC to the back of the CM modem with out the external router connected?
I'm using Chrome on my Win11 machine connecting through my Ubiquity Edge router. When I request the eMTA log, I get a rotating (waiting for progress) icon in the middle of the screen. After a while I get the timeout message while the modem is resetting. After about 2 minutes I can log in to the router again. Later tonight, I can try a direct connection to the router with a laptop running Firefox to see if I get the same results.
Thanks,
CarlYes, I understand. Lets try direct connection and if you can a different PC to compare along with a different browser.
I'll see if I can get some additional information on this as well.
Keep us posted.
So, for users seeing this issue, NG is aware and is working on it. Should be fixed in next certified FW update with the ISP.
NG recommends avoiding accessing the logs for now to avoid this issue.
Please be patient while NG works on this.
Pardon me for being harsh...
But I have been quite patient waiting for my $300 modem to work with Comcast as it should! Mostly because if we want Voice support there are no choices. So, when will this all (next tier speed and eMta Log) be fixed? Are we sure the upload speed issue is only firmware and not a hardware flaw?
However, I do appreciate the update.
Thanks!
Can you give any more details on your information?
In my most recent 2 or 3 NG tech sessions, the techs expressed no knowledge of this problem. They all wanted me to pay for an extension of my expired tech support in order to help me to address the problem. Is there any other information you can share with me in case I call NG again?
Also, since I've gotten multiple contradictory responses to my questions about the Xfinity "intermittent connectivity issues" and "Netgear is working on a software update" issue, I'm still wondering if the NG tech who told me that the V9.01.01 firmware (that is currently on my system) is the solution to the problem. With so many divergent bits of information, I'm getting tired of trying to decide who's information is correct.
Thanks,
CarlAll I got. NG is aware of the issue and is working on it.
Did you get this information from Netgear, or did it come from some other source?
Thanks,
Carl
carlvanwormer wrote:Did you get this information from Netgear, or did it come from some other source?
Thanks,
Carlit's unofficial blabber.
he's not wearing a Netgear badge.
you can trust what I have to say is more official than that.
and I'm a talking pig.
With both versions (V2.01.03 and V9.01.01) I've been getting about 800-900Mbps down and 20-24Mbps up speeds. Things are working most of the time without problems. My original question still stands . . . what is the status the condition that prompted my original December email from Xfinity about the "intermittent connectivity issues"?
Thanks,
Carl
carlvanwormer wrote:With both versions (V2.01.03 and V9.01.01) I've been getting about 800-900Mbps down and 20-24Mbps up speeds. Things are working most of the time without problems. My original question still stands . . . what is the status the condition that prompted my original December email from Xfinity about the "intermittent connectivity issues"?
Thanks,
CarlSee post #2 from ChristineT.
