Thank you for your prompt reponse.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2021-09-18T09:11:53.007-07:00","lastPublishTime":"2021-09-18T09:11:53.007-07:00","metrics":{"__typename":"MessageMetrics","views":4288},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDIxNDE1NTksMjE0MTU1OQ","node":{"__ref":"ForumReplyMessage:message:2141559"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2141559":{"__typename":"ModerationData","id":"moderation_data:2141559","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2141559":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:394854"},"id":"message:2141559","entityType":"FORUM_REPLY","eventPath":"category:en-home-dsl-and-cable-modems/category:home-networking/category:English/community:ejquo23388board:home-cable-modems-routers/message:2125311/message:2141559","revisionNum":1,"uid":2141559,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:home-cable-modems-routers"},"parent":{"__ref":"ForumReplyMessage:message:2141550"},"conversation":{"__ref":"Conversation:conversation:2125311"},"subject":"Re: Update Modem Firmware Manually","moderationData":{"__ref":"ModerationData:moderation_data:2141559"},"body":"Hope it works!
\nTry direct connecting it (without the tv) to test it.
\nIf you still have issues, look back further down the line.
\nIf you don't find any other issues, the ISP will need to check the line.
\n\n
Again, good luck. It can be frustrating chasing line errors.
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