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Forum Discussion
c7000v2
My router modem disconnects several times a day,then it says authentication error if I log in to my wifi,If I unplug power after 30mins to hours It will automaticly connect again sometimes it works mk...
here's how to get the event log:
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
and the cable connections page.
I'd recomnmend trying that first. Its pointless to buy a new modem if its a line issue.
Also, check the coax line for bad/old/loose connection, kinks in the coax, extended runs.
remove any splitters, amplifiers, or attenuators in line.
I usually recommend moving the modem to right where the coax comes into the home to prevent the issue from being the wiring in the home.
here is the event logs
