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Forum Discussion
cm1000v2 connect status good; no internet connection
Hello,
My current firmware is V10.01.07 but I'm with Cox Cable and it should be V1.01.03 (Cox approved firmware). How should I proceed?
Tony
5 Replies
Cox pushes their approved firmware when they provision the modem. If they provisioned it with that firmware, its the one they support. The "latest firmware" list isn't always accurate for modems as its rarely updated.
Did this modem work before?
is it a new purchase?Is it activated?
What does the cable connections page show (a screensnip of this helps)?Did this modem work before?
I don't know
is it a new purchase?Yes
Is it activated?
Yes
What does the cable connections page show (a screensnip of this helps)?I don't have because Cox Cable technician will come out next week and they re-installed the Cox device - Panoramic Wi-Fi.
When you reinstall, those would be beneficial to help troubleshoot.
