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tcbmike's avatar
tcbmike
Follower
Mar 26, 2021

drop outs

I bought this modem (NETGEAR C6300BD AC1900 DOCSIS 3.0 Cable Modem WiFi Router) a couple of weeks ago and keep getting dropots on wi-fi. I am on Xfinity internet. any ideas? Thanks

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Mar 28, 2021
    tcbmike wrote:

    I am on Xfinity internet. any ideas?

     

    Not without more information about the nature of these "dropouts".

     

    You have posted your message in the section of this community given over to Mobile Routers, Hotspots & Modems
    Home WiFi Adapters and Powerline.     (This is easily done, given Netgear's complicated community structure.)

    Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

    Cable Modems & Routers

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    You may have done this already. I can't tell from your message.