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Forum Discussion

mcwillij's avatar
mcwillij
Star
Jan 05, 2019

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/How-to-upgrade-firmware-for-c7000-cable-mode

This is completley bogus.  In my situation I am being told the same thing.  My cable company Wheco Media who bought Resort Tv and Cable here in Arkansas where I live doesn't even have a service agree...
Firmware
mcwillij's avatar
mcwillij
Star
Jan 13, 2019

LOOK michaelkenward, MY ISP DOESN'T PUSH THE FIRMWARE UPDATES!!  AS STATED PREVIOUSLY, THEY DO NOT HAVE A CONTRACT WITH NETGEAR TO DO SO, THE ONLY UPDATES THEY PUSH IS TO THEIR OWN RENTED BOXES.  MINE IS NOT RENTED I OWN IT!  I SUGGEST THAT IF NETGEAR IS GOING TO SELL EQUIPMENT PRIVATLEY THAT THEY HAVE THE UPDATES OUT THEIR ON LETS SAY NET GENIE TO UPDATE THE EQUIPMENT!!

  • Richard1864's avatar
    Richard1864
    Luminary
    Jan 13, 2019
    Resort TV and Cable is the company you need to contact. According to Netgear they are the ones who provide the updates for your cable modem router, NOT Wheco. Wheco owns the ISP but they don’t directly provide the services or support. Resort TV is the company who provides the firmware updates, not Netgear nor Wheco.
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Jan 13, 2019
      Richard1864 wrote:
      Resort TV and Cable is the company you need to contact. According to Netgear they are the ones who provide the updates for your cable modem router, NOT Wheco.

      Nice bit of detective work.

       

      Let's hope you don't also get shouted at for explaining how things work.

       

       

      • Richard1864's avatar
        Richard1864
        Luminary
        Jan 14, 2019
        Thank you.
    • mcwillij's avatar
      mcwillij
      Star
      Jan 20, 2019

      Richard,

      For the 4th and final time RESORT TV CABLE(WHECO MEDIA), does not push or stor firmware for NETGEAR products.  THEY ARE NOT CONTRACTED WITH NETGEAR TO DO SO.  Why are you being ingorant to the fact.  AS STATED I HAD ONE OF THEIR LEVEL 4 TECHS HERE AT MY HOUSE FOR A CALL WITH NETGEAR AND HE DROVE THAT POINT HOME, THUS THE CALL WAS ESCULATED TO TECH 2.