Orbi WiFi 7 RBE973
Reply

Re: netgear genie app crashing on iPhone after update

becnap
Initiate

netgear genie app crashing on iPhone after update

Please help.  My netgear genie app automatically updated yesterday on my iphone 6 and now crashes everytime I log in.  It was working fine yesterday before the update.  I need to get into to unblock some devices.  How do I fix this issue.  I can't not get in and leave devices blocked. 

 

Can I put the old app back on some how?  It was working fine.

 

I have tried removing and reinstalling app on my phone.  I have updated my iphone software which is iOS 10.2.1

 

Please help asap.

 

Thank you

Model: CG3000-2STAUS (CG3000v2)|Cable Modem Gateway
Message 1 of 9
Wooldata
Aspirant

Re: netgear genie app crashing on iPhone after update

I have exactly the same problem. I cannot manage my network. Please investigate and resolve ASAP
Message 2 of 9
OLs
Aspirant
Aspirant

Re: netgear genie app crashing on iPhone after update

Same problem...
Message 3 of 9
DarrenM
Sr. NETGEAR Moderator

Re: netgear genie app crashing on iPhone after update

Hello everyone

 

What Iphone model are you guys using and what version of IOS so I can report this issue. You can also access your router by opening a web browser and then putting in 192.168.0.1 this will get you into the router settings.

 

DarrenM

Message 4 of 9
OLs
Aspirant
Aspirant

Re: netgear genie app crashing on iPhone after update

Using IPhone 6 ios 10.21 (14D27)

Message 5 of 9
Wooldata
Aspirant

Re: netgear genie app crashing on iPhone after update

iPhone 7 iOS 10.2.1

Message 6 of 9
DarrenM
Sr. NETGEAR Moderator

Re: netgear genie app crashing on iPhone after update

Thank you for this info the engineers have it listed as a known issue and are working to fix the problem.

 

DarrenM

Message 7 of 9
becnap
Initiate

Re: netgear genie app crashing on iPhone after update

Mine is iphone 6 with iOS 10.2.1 

 

Please resolve asap, it has already been over a week

Message 8 of 9
rondamom
Aspirant

Re: netgear genie app crashing on iPhone after update

I'm having the same issue...It used to be such a handy app.  Now, it's useless.

Message 9 of 9
Top Contributors
Discussion stats
  • 8 replies
  • 5421 views
  • 1 kudo
  • 5 in conversation
Announcements

Orbi 770 Series