NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
netgear genie app crashing on iPhone after update
Please help. My netgear genie app automatically updated yesterday on my iphone 6 and now crashes everytime I log in. It was working fine yesterday before the update. I need to get into to unblock some devices. How do I fix this issue. I can't not get in and leave devices blocked.
Can I put the old app back on some how? It was working fine.
I have tried removing and reinstalling app on my phone. I have updated my iphone software which is iOS 10.2.1
Please help asap.
Thank you
8 Replies
- I have exactly the same problem. I cannot manage my network. Please investigate and resolve ASAP
- Same problem...
Hello everyone
What Iphone model are you guys using and what version of IOS so I can report this issue. You can also access your router by opening a web browser and then putting in 192.168.0.1 this will get you into the router settings.
DarrenM
Thank you for this info the engineers have it listed as a known issue and are working to fix the problem.
DarrenM
Mine is iphone 6 with iOS 10.2.1
Please resolve asap, it has already been over a week
I'm having the same issue...It used to be such a handy app. Now, it's useless.
