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Forum Discussion
no internet access
I have a Netgear N600 WiFi Cable Modem Router, Model C3700, that is 4 years old. I cannot get online, I get a message that there is a potential security threat and my browser requires a secure connection. But when I try my neighbor's network, I can access the internet. All the green lights are lit on the Netgear modem. I also have a TP-Link router with all lights on.
Does this sound like the problem is my Netgear modem? Due to its age, should it be replaced?
3 Replies
Do you have the modem in router mode or modem only mode with the TP-Link router. Router mode would not be recommended on the C series modem if you have the TP-Link router also connected.
Has a factory reset and setup from scratch with out the TP-Link router online and a wired PC connected to the C series modem.
Thanks. However, to set the modem-router to modem-only mode, in order to launch my web browser from my laptop it has to connected to my modem-router’s network. And that is the problem, I can't get online with my modem (I am now accessing from my neighbor's modem)
Factory reset and setup from scratch with out the TP-Link router online and a wired PC connected to the C series modem.
