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Arlo/Netgear PGZNG1 (ADT Pulse) no longer connecting.
Hello, Not sure this is the correct place to post, but I'd appreciate some help if it is available. Setup: Netgear CM1000 Cable Modem Eero Mesh Router Network Netgear/Arlo PGZNG1 V2 (ADT) Gatewa...
EMH wrote:I did notoice problems with my cable modem only being able to lock in one upstream (US) channel. Hard booting it worked once or twice to enable it to lock into multiple upstrem channels and I was finally able to get green-dark-dark-green (G-D-D-G) lights on my ADT hub....
Not sure if that was it, but am happy to have pulse up and going again. Good luck!
Thanks for such a quick reply! I wonder if there could be issues with my Spectrum modem or my network configuration. My network is Spectrum modem --> TP Link router --> {Orbie WiFi router; ADT Pulse}. All devices are able to connect to the Orbie, but I am not getting the device lght to go on on the ADT unit.
For now I have D-D-D-G. Very frustrating, but I'll take a couple of your hints and see what I can do.
Thanks again for your help, glad you are up and running!
OK, so I have G-D-D-G. Just spoke with them and she said the other lights should be green, she can't see the gateway so she can't do a remote reset. Sigh. Will keep exploring ideas, but welcome any wisdom from the hive.
Sorry - it was a re-certification. (EDIT: Perhaps ask them to connect with someone in tech support that can do a 'recertification'). They were able to do so for me. I suspect that the monitoring service cannot see the hub. Good luck. If not, the visiting techs suggested they could do so when it turned up G_D_D_G. Be sure it stays that way when you power cycle it before you call.
Good luck.
EDIT : Sorry - was being distracted earlier and thought I had dialed a different number).
You're awesome, thanks again, will report back if I make progress!