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Bradnsabine's avatar
Bradnsabine
Follower
Sep 28, 2020

C6250 USB NAS STILL not working - 5 case numbers later and my support runs out tonight

I started on August 8 2020 trying to get Readyshare vault to backup my Win 10 Education ver. 2004 (recently updated on 9/9/20.)

I have three hand-written pages of notes while using phone support and have talked to six+ "techs" and received a new replacement router.

There are so many issues I've addressed that I don't know where to begin again.

Today I tried reaching the USB drive (Seagate Backup Plus 4 TB) with my Android phone to see if the problem resides with Windows (tried multiple Win 10 comps. and several different drives.) The drive I'm using is selectable in advanced USB settings of (online Network Genie): Approved USB devices but never shows up in USB storage advanced settings, "Available Network Folders."

I have in the past been able to map the network USB drive to Z: on my comp. This done through multiple reboots and/or replugging the USB drive.

I just today saw a community post in another Nighthawk comunity: Windows credentials work-around:
http://windowanswers.com/windows-rt/windows-10-falls-to-access-network-drives-297748.html

Which I havent read yet, but I do remember fiddling with windows credentials at some point.

I have initiated a backup in 'vault' and had email notification which said "failed".

Too many tries of various things I can't think of now without referring to my notes and putting things in some semblance of order.

Any suggestions?

 

 

 

1 Reply

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Sep 28, 2020

    Can't help much, however:

     

    As long as the USB drive is not recognized by the router and does show up in the USB storage advanced settings, "Available Network Folders." there is not much one can do. The typical solutions (probably not all applicable in you case because it used work):

     

    • Remove any other partitions from the USB storge device (e.g. boot or installation partitions e.g. with ISO images for whatever backup or security applications provided by the disk/enclosure maker - these can prohibit the recognition of the real data partition and file system especially on older ReadyShare router implementations) ... needless to say this will remove the content ... and re-create a single partition only, with a supported file system.
    • Run a file system check, e.g. on a Windows system if NTFS is in place NTFS

     

    After replugging the disk to the router, if this does bring back the USB device to be listed in the ReadyShare advanced Web UI you can continue.

     

    When looking over the documentation (AC1600 WiFi Cable Modem Router Model C6250 User Manual), the implementation looks very basic (read: legacy). There are no controls for the SMB transport protocols (to enable/disable SMB 1.0/2.0/3.0 and the 3.0 features) - this brings me to the conclusion there is only an SMB 1.0 implementation in place:

     

    • Search on Cortana (or the Windows search bar) for "Windows features". Browse over the tree for something like "Support for SMB 1.0/CIFS file sharing". These features are no longer part of newer Windows 10 builds - tick "SMB 1.0/CIFS-Client", and untick [in case it is] "SMB 1.0/CIFS Automatic removal". Apply and reboot the Windows 10 system.

    This does - among the SMB 1.0 transport protocol also add the NetBIOS discovery and name resolution so the router can be recognized (instead of manually typing the \\192.168.0.1 for example).