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Forum Discussion

gagandeep's avatar
gagandeep
Guide
Aug 16, 2019
Solved

C7000 firmware downgrade

Is there a way I can get an older firmware and flash it? If yes where can I download from? Thank you
  • IrvSp's avatar
    IrvSp
    Aug 16, 2019

    Wrong forum, should be in the Cable Modem Forum, go to COMMUNITY, select HOME, and then CABLE MODEM.

     

    As far as I know, ONLY your ISP can do that, they control the modem and f/w running on it.

IrvSp's avatar
IrvSp
Master
Sep 15, 2019
dsn2282 wrote:

Netgear says only the ISP can download the latest firmware which is V1.02.14 in my case for a c7000v2 cable modem/router.

When I call the ISP they say they cannot do it.

First I'd call back again.

 

However the ISP is the one responsible for updating modem/routers YOU put on their system. They DO control what can be put on their system.

 

So, either you didn't get permission to use the modem/router, and they allowed it to connect OR they have not completed TESTING the firmware with their system OR they have and they do not want to deploy it for a reason. Only your ISP can tell YOU why they will NOT provide it.

 

dsn2282 wrote:

I am being told to discard my working netgear Modem and then buy another one of the same for $94(BestBuy) which might have the latest firmware installed. I want to make sure there is no other option before I discard a functioning modem/router. Thanks

Well, doing so might not get you what you want, not all hardware sold has the latest firmware installed. Who even told you that? Sounds like BS to me? If that is the case then the ISP has approved the latest f/w for use.

 

Action, call again and ASK to speak to a SUPERVISOR and be persistent.

 

May I ask WHY you need this update? With the recent track record of NG updates, I'm not sure I'd even want to try one?

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Sep 15, 2019
IrvSp wrote:

May I ask WHY you need this update? With the recent track record of NG updates, I'm not sure I'd even want to try one?

 

Good question. I'm not alone then in wondering.

 

Here's an update on my earlier suggestion that there may be ways to get an update on a cable modem/router:

 

Solved: Re: C3700-100NAS - Firmware questions - NETGEAR Communities