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Forum Discussion
C7000V2
We have been trying to get Netgear to update our firmware from 1.02.04 to the most current 1.02.06. When we called Netgear support, they not only blew us off about the issue, but tried to blame our i...
Welcome to the wonderful world of cable modems.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
Is there anything wrong with the cable modem that needs fixing? Or are you just worried ab out the firmware?
If there is nothing wrong with your router, then Netgear may be reluctant to replace it.
As you have been told, firmware on cable modems is beyond Netgear's control. That is the law as laid down by the Internet service providers. That you cannot update it yourself is not a defect. It is as designed.
If your ISP does not want to help, your beef is with it. The ISP probably just wants to rent you an expensive modem that it can control.
It sounds like Best Buy does not understand this and is giving you dud information.
Do you work for Netgear?
It sounds like you don't understand what is being asked. Thank you for your help, but this information incorrect as you stated in the first post.
It sounds like you don't understand what is being asked. Thank you for your help, but this information incorrect as you stated in the first post.