CM1000 Modem Internet Connection drops Midco

[Smiley3303]

Same problem as many. Disconnects hard and needs reboot to get internet back. Midco has checked connections and cables I can get close to a Gbps when it works but drops connection often.

https://i.imgur.com/pvwsqqS.png Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency

<tabindex=-1>Startup Procedure

Procedure Status Comment Acquire Downstream Channel 549000000 Hz Locked Connectivity State In progress Params Transfer Complete Boot State In progress Unknown Security In progress BPI IP Provisioning Mode Honor MDD IPv4 only

<tabindex=-1>Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 78 549000000 Hz -7.9 dBmV 41.1 dB 0 0 2 Locked QAM256 62 453000000 Hz -7.0 dBmV 41.5 dB 0 0 3 Locked QAM256 63 459000000 Hz -7.2 dBmV 41.5 dB 0 0 4 Locked QAM256 64 465000000 Hz -6.9 dBmV 41.7 dB 0 0 5 Locked QAM256 65 471000000 Hz -6.9 dBmV 41.7 dB 0 0 6 Locked QAM256 66 477000000 Hz -7.1 dBmV 41.5 dB 0 0 7 Locked QAM256 67 483000000 Hz -7.1 dBmV 41.6 dB 0 0 8 Locked QAM256 68 489000000 Hz -7.2 dBmV 41.3 dB 0 0 9 Locked QAM256 69 495000000 Hz -7.4 dBmV 40.9 dB 0 0 10 Locked QAM256 71 507000000 Hz -7.2 dBmV 41.3 dB 0 0 11 Locked QAM256 72 513000000 Hz -7.2 dBmV 41.5 dB 0 0 12 Locked QAM256 73 519000000 Hz -7.4 dBmV 41.3 dB 0 0 13 Locked QAM256 74 525000000 Hz -7.8 dBmV 41.3 dB 0 0 14 Locked QAM256 75 531000000 Hz -7.9 dBmV 41.1 dB 0 0 15 Locked QAM256 76 537000000 Hz -8.1 dBmV 41.1 dB 0 0 16 Locked QAM256 77 543000000 Hz -7.6 dBmV 41.3 dB 0 0 17 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 18 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 20 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 25 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 26 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 27 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 28 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 29 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 30 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 31 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

<tabindex=-1>Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 33000000 Hz 50.0 dBmV 2 Locked ATDMA 2 5120 Ksym/sec 26000000 Hz 48.8 dBmV 3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels

Channel Channel ID Indicator Subcarrier Zero Frequency Active Subcarrier Number Range Total Codewords Uncorrectable Codewords 1 159 Non-Primary 521600000 Hz 628 ~ 3467 0 0 2 0 Non-Primary 0 Hz 0 ~ 4095 0 0

<tabindex=-1>Upstream OFDMA Channels

Channel UpstreamIsMuted Ranging Status Subcarrier Zero Frequency Active Subcarrier Number Range Symbols Per Frame Tx Power 1   Other 0 Hz 0 ~ 0 0 0 dBmV 2   Other 0 Hz 0 ~ 0 0 0 dBmV

Current System Time: Sat Mar 24 00:53:47 2018

[DarrenM]

Hello Smiley3303

This modem was only certified to work with Comcast does MIDco say this modem will work properly with there system?

DarrenM

[Smiley3303]

Your response seems a little off since it says Xfinity and Cox right on the box but. Yes of course they approve it because it is on their approved list and they activated for me when I messaged them.
https://www.approvedmodems.com/midco---midcontinent-communications.html

It is on older firmware so waiting to here back from them on the update that has been given to them per your team.