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Forum Discussion
CM1000v2 to Google Wifi on Comcast - cannot get it to work
Hello! I am trying to connect my new CM1000v2 to Google Wifi but it's not working. When I am in connect mode, my phone, running Google Home, fails to recognize the Google Wifi point. Google suppo...
Did you power OFF both modem and host router for 1 minute, then back ON with the modem then with the host router?
Try a different router with the CM modem?
Try swapping LAN cables between the modem and host router. CAT6 is recommended.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Connect a wired PC to the modem with out the host router and see if the PC works. Power off the modem then back ON and test with the wired PC.