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CM1150 critical errors requiring reboot
I've been using a CM1150V modem with Xfinity for about 18 months w/o issues (replaced an old Arris when it failed). When issues occur (randomly, several time per day) I'll initially noticed internet...
Please post a copy and paste of the modems connection status page.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
Thanks for the quick response. Unfortunately, since I needed to activate the rented XB7 Gateway from Xfinity temporarily in order to work from home effectively, I can't provide new or updated logs from the CM1150V at the moment (I may be able to reactivate it and monitor things further over the weekend).
My real question is this - is it possible that the XB7 handles signal and line issues more "forgivingly" than CM1150V since, with the exact same setup other than the modem swapout, I don't seem to be encountering the same issues?
Thanks again!
Jeff
Anything is possible. However hard to tell anything with out seeing event and cable connection status logs.
The Xfinity XB7 gateway has continued to run w/o issue. I'm going to chalk this up to my Netgear having failed (and submit an extended warranty claim to Amex). I've ordered a replacement modem, and we'll see if the issue return with that and evaluate things further at that time. Thanks again...
Hard to tell anything with out seeing event and cable connection status logs. Not having this would not be a cause for marking this as a solution.