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DocRockk's avatar
DocRockk
Aspirant
Nov 18, 2017

Can't access the Router Login page after doing factory reset.

I suddenly out of the blue cant access my wireless network, but my wired LAN connection is working fine. I am not able to access the routerlogin.net (or any other IP address inputted) page to set up my router/modem, no matter what I try.
Cycled modem/router repeatedly, turned both on and off repeatedly, as well as the PC,, then I reset Modem/Router to default settings and STILL cant access the router login page on any browser, also tried using my default gateway IP in addresss bar...my WiFi LED light on front of modem is on, but sporadically blinking, not steady. Turned off my firewall and AV!  I have pressed the WiFi button on front of Modem a few times, which doesnt seem to do anything,  I have tried three seperate ethernet cables from router to PC.
No matter what IP address or URL I put in a browser address bar, to access the router login page, I am chronically stuck at the router login page with the message

"You may not be connected to your Router’s WiFi network. To access routerlogin.com, your device must be connected to your Router’s WiFi network. Check your current connection and try again."

I have cleared my cache as instructed every time and still...same message every time!
ANY help would be appreciated.My PC is connected to my to my Router/Modem with a LAN cable and I can surf with that fine, but I cant get into the login page to configure my router/modem to save my life! Any other ideas?Thinking at this point, maybe the WiFi part of the Router might have gone bad. Attached is a pic of the error page I cant get past.

   

Troubleshooting

1 Reply

  • antinode's avatar
    antinode
    Guru
    Nov 18, 2017

    > I am not able to access the routerlogin.net (or any other IP address
    > inputted) page to set up my router/modem, no matter what I try.

       "I am not able" is not a useful problem description.  It does not say
    what you did.  It does not say what happened when you did it.  As usual,
    showing actual actions with their actual results (error messages, ...)
    can be more helpful than vague descriptions or interpretations.  What,
    for example, might "any other IP address" be?  Did you try all
    four-billion-odd possibilities?

    > [...] No matter what IP address or URL I put in a browser address bar,
    > to access the router login page, [...]

       Some (any) actual examples would have much more value than any such
    generalization.

    > "You may not be connected to your Router's WiFi network. [...]

       Welcome to what may be the worst error message in the world.  For an
    explanation, try:

          https://community.netgear.com/t5/x/x/m-p/1365830

       Briefly, the idea is that "[www.]routerlogin.net" should point to
    your own router, but that's true only if you use your own router for DNS
    name resolution.  Irregardful, you should be able to get to the thing
    using its IP address, if you can determine (or guess) that.  Perhaps:
    "192.168.0.1".  You can often get it from your (unspecified) computer's
    IP configuration as the default gateway or router address (or some
    similar description).

    > [...] also tried using my default gateway IP in addresss bar [...]

       What, exactly, was that?  If your "the PC" is running Windows, then
    open a Command Prompt (CMD.EXE) window, and issue an "ipconfig" command.
    Copy+paste the report here.