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Forum Discussion

MacKenzie6930's avatar
Nov 22, 2019

Connected to router, but no internet.

Hello, I'm having troubles with my router as of Wednesday night (11/20/2019)
I'm connected to my WiFi but there's no available internet. I've tried all the basic fixes like resetting the router and modem, unplugging it, plugging it back in, all that good stuff.
Modem is working properly as I can connect my laptop directly into it and get internet. The problem is with my router and I don't know what else to do. Thanks in advance for the help!

2 Replies

  • Model version C7000v2. Connected to cable. TV works but no internet. Cox substituted a Cox modem and internet works. Internet access stopped working for no apparent reason.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 


    MacKenzie6930 wrote:
    Hello, I'm having troubles with my router as of Wednesday night (11/20/2019)
    I'm connected to my WiFi but there's no available internet. I've tried all the basic fixes like resetting the router and modem, unplugging it, plugging it back in, all that good stuff.
    Modem is working properly as I can connect my laptop directly into it and get internet. The problem is with my router and I don't know what else to do. Thanks in advance for the help!