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Forum Discussion
ISP (Mediacom) will not update firmware since C7000V2 not on approved list.
I have an AC1900/C7000V2 router/modem that has the instability issues of late. I have firmware version V1.02.14 and have been trying to update to V1.03.01. This model is compatable with Mediacom...
I have tried different ways to add files and even tried to add as photos, but I think was to large. I can only add 1 file, and when I add another the one that was listed disappeared and only shows the latest selected. I don't think I need to send 9 emails for the snip shots. Please help me correctly add the files. I can not break the code on what I need to do.
Thanks
You have line issues. You've got a ton of errors in the line, not all your channels are locking, and your logs are indicating issues with connecting back to the isp.
Check the coax line for damage, kinks, bad cables.
Remove any splitters, amplifiers, or signal attenuators. Check the connectors for being loose, old, bad, corroded, cheap and replace them if there are.
Preferably, move the modem to right where the coax enters the home to prevent wiring in the walls being the issue.
If none of that helps, the ISP needs to check the line.
Thanks,
The modem is at the point where it enters the house from the crawl space. I reconnected the cable and have suspected the line from the terminal box but did not have the knowledge to defend against Mediacom if they wanted to blame the modem.
Thank you again and for having the patience working with me.
George